Privacy Policy

Effective Date: 19 September 2025

Ventio Media Solutions Ltd t/a Key Marketing (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, purchase from us, or interact with our services.

1. Information We Collect

• Contact details – name, email address, phone number, company name.
• Order information – billing/delivery address and payment details.
• Technical data – IP address, browser type, device information, pages visited (via cookies/analytics).
• Communications – emails, forms and enquiries you send to us.

2. How We Use Your Information

• To process and fulfil orders or service requests.
• To communicate with you about your account, orders, or enquiries.
• To send updates, offers, or marketing communications (where you have opted in).
• To improve our website, products, and services.
• To comply with legal or regulatory obligations.

3. Legal Basis for Processing

We process your data under one or more lawful bases of the UK GDPR:

• Contract – to fulfil an order or service you have requested.
• Consent – where you have opted in to receive marketing.
• Legitimate interests – to operate and improve our website and services.
• Legal obligation – where required by law.

4. Sharing Your Data

We do not sell your personal data. We may share it with:

• Trusted service providers (e.g. payment processors, couriers).
• IT and website hosting providers.
• Regulators or law enforcement where legally required.

All third parties are required to respect the confidentiality and security of your data.

5. Cookies

We use cookies to improve your browsing experience and analyse site traffic. For details, please see our Cookie Policy. You can manage or disable cookies via your browser settings.

6. Data Retention

We keep personal data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data where legally permissible.
• Object to or restrict processing of your data.
• Withdraw consent for marketing communications at any time.

To exercise these rights, contact us using the details below.

8. Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

9. Contact Us

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.